New Year New You!

Dear Valued Customer,


We would like to share with you some news about GlaceGrafix, Inc. and some service changes that will be coming your way in January 2023.



First, we would like to thank you for your business for almost 25 years. As our online communities and clients have been resilient in the online space during these past challenging years, we now continue to forge ahead with creativity and flexibility, that can only lead to all of our continued online success.

Here is what will be changing – and all for the better for everyone!

  • GlaceGrafix, will continue to provide support and add value to our customers in the areas of brand creation, optimization, digital marketing and customer conversion. We have invested in the right technologies and partnered with the right experts to bring you more value than ever before.
  • We are moving to a more self pay model as it pertains to the hosting of your website and emails, thus giving you more flexibility, savings and security based on your changing needs. We will provide alternate options for you to consider and will guide you in getting connected with the right support teams for any migration needs you may have.
  • For clients who wish to stay with the platforms that we are currently providing services with, i.e., VMSol, Ipower and Duda, we will transfer your account to an independent account that will need to be attached to a funding source for billing purposes. You will no longer be invoiced by GlaceGrafix for these ongoing services. You will be billed directly by the provider you select. Billing terms vary based on the provider and requires a credit card on file to enable your site, emails and domain to be kept active.
  • For some of our international clients who may not be able to maintain a credit card on file, we will facilitate the payment of your hosting services by arranging alternative means of payments. Some administrative fees may be incurred.

TRANSFER OUT EARLY AND SAVE BIG!
GET ONE MONTH OF HOSTING SERVICE ON US!

We will give you one month free if you select to move before or by December 26, 2022.   


Our Customer Support team will be reaching out to you via email to schedule a call to go over your account needs.  You will then be presented with all the options available to you. 


This change is time sensitive and we urge you to pay attention to this email when it arrives in your mail box and schedule time with us as soon as possible to avoid any down time of your services.


If we have not received a response from you by December 30,  we will attempt to contact you by phone. If we still have not received a response, we will be forced to “suspend” your account. This means that your website will not be available to the public and this will also affect your emails in some cases.


We understand that change is sometimes difficult, but it is always for the best. We want to thank you in advance for your business through the years, and for those of you who will be staying with the GlaceGrafix family, we are excited and eager to continue servicing your online needs.


Here is to a successful 2023 and beyond for us all. We will continue to Create Value On and Offline.


Sincerely,


Keitha Glace